Product Inquiries and Orders
For general inquiries on products and orders, please contact: admin@matrvara.com
Press
For all press inquiries, please contact: admin@matrvara.com
Wholesale
For all wholesale inquiries, please contact: admin@matrvara.com
Connect With Us
If you have any questions or need assistance, our Customer Care team is ready to help! You can reach out by filling out one of our contact forms, sending an email to support@matrvara.com, or contacting us via WhatsApp at +91 9667086860.
We are committed to offering the support you need.
Washing & Care
How should I care for my MatrVara garment?
Our garments are made from vintage fabrics and eco-friendly materials, so gentle care is essential.
Washing: Hand wash in cold water with natural powders or mild shampoos. Avoid harsh soaps or chemical detergents. Use the natural powder we provide; you can purchase more from our website for future use.
Drying: For delicate fabrics line drying is recommended to maintain shape and prevent stretching or shrinking. Hang the garment from a clothesline with clothespins. This helps the fabric last longer. Avoid tumble dryers or laying flat to dry.
Storage: Store in a cool, dry place using breathable garment bags to maintain fabric quality.
Following these steps will help maintain the quality and longevity of your eco-friendly garments.
Return & Refund Policy
How can I return or exchange a MatrVara garment?
Eligibility: Return items in original condition with tags within five days. Only exchanges or store credit—no refunds.
Return Method: Email us at support@matrvara.com with order details. After approval, send the item to B-20, 1st floor, sector 1, Noida, 201301
Shipping Costs: You cover return shipping; we cover shipping for exchanges.
Processing: Once we receive your return, we'll process the exchange. Delivery times vary based on stock.
Shipping Tip: Use a trackable service or insurance, as we can’t guarantee a return receipt.
Frequently Asked Questions
MatrVara is dedicated to merging fashion with environmental sustainability and social responsibility. We craft garments from eco-friendly and vintage materials, ensuring that every piece reflects our mission to honor both people and the planet with lasting quality.
We choose eco-friendly fabrics like cotton, Kala cotton, and linens, avoiding synthetics and conventional silk to minimize environmental impact. Our silk is ethically sourced using non-violent methods, ensuring no harm to silk insects, aligning with our commitment to sustainability and ethical practices.
You’ll receive an email when your order is received and shipped. You can also log in to your MatrVara account to track your order. If you need assistance, contact us support@matrvara.com.
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, Amazon Pay, and Afterpay.
View our detailed Shipping and Returns Policy here:
Eligibility: Return items in original condition with tags within five days. Only exchanges or store credit—no refunds.
Return Method: Email us at support@matrvara.com with order details. After approval, send the item to B-20, 1st floor, sector 1, Noida, 201301
Shipping Costs: You cover return shipping; we cover shipping for exchanges.
Processing: Once we receive your return, we’ll process the exchange. Delivery times vary based on stock.
Shipping Tip: Use a trackable service or insurance, as we can’t guarantee a return receipt.
The Wishlist lets you save items to view later. Click the “heart” on product images, then access and share your list by logging in.
All our packages arrive in a special box with a hand-painted cotton bag, supporting an NGO. The bags, created by differently-abled artists, add unique artistic value to your purchase. This initiative empowers these artists, providing them with a platform to showcase their talents. Price tags can be removed on request, making your gift even more special.
We craft unique, free-size garments that adapt to different body types, minimizing waste and avoiding overproduction. While each piece is one-of-a-kind, we don’t replicate exact prints, reflecting our commitment to sustainability. However, we offer customization with different fabric prints of the same pattern. Just email us, and our design team will provide you with available print options tailored to your chosen product.
Visit our Refer-MatrVara page, enter your friend’s email, and they’ll receive a referral link via email.
How can I get more help from MatrVara?
For any other questions, email us at support@matrvara.com, and we’ll get back to you.